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In India, WhatsApp is where the enquiry actually lands. We automate the repetitive half of that conversation - qualification, confirmation, reminders and follow-up - without turning it into a phone tree.
Connects with
Built around the tools you already run. Nothing here requires replacing your existing stack.
WhatsApp is usually the fastest way a customer reaches an Indian business, and almost always the least instrumented. Conversations sit on one person's phone. Nothing reaches the CRM. When that person is on leave, the thread stops.
What it looks like
Left is the workflow most teams run today. Right is the route the system takes instead.
Manual today
Automated route
An inbound WhatsApp message hits your business number through the WhatsApp Business API.
The agent classifies what the message is about - new enquiry, existing customer, support issue, booking change - and routes accordingly.
For a new enquiry it asks your qualifying questions conversationally, one at a time, and stores structured answers.
Routine questions about services, hours, location or process are answered from a knowledge base you maintain.
Depending on the outcome the agent books a slot, shares a catalogue or form, raises a ticket, or hands off to a person.
Contact, conversation summary and captured fields are written to the CRM so the channel finally appears in your pipeline.
Template-based follow-ups and reminders go out on your rules, inside WhatsApp's messaging policy.
Scope is chosen in discovery. Most engagements start with one or two of these rather than all of them.
Conversational capture of the fields your team needs before a human gets involved.
Confirmations, reminders and reschedule handling using approved message templates.
Structured follow-up for enquiries that went quiet, triggered by CRM stage or elapsed time.
Conversations move off a personal phone into a channel the whole team can see and hand over.
Clean escalation to a named person, with the conversation history and captured fields attached.
Automated updates driven by your store, ERP or internal system rather than typed by hand.
We connect what you already run rather than asking you to migrate.
Automation handles qualification, confirmation and status updates. Anything involving a commitment - final pricing, a complaint, a medical or legal question - escalates to a person. We also set a hard rule that a customer who asks for a human gets one.
Stated as operational changes rather than percentages. We measure against your own baseline after launch.
Eight steps, start to finish. Discovery is where scope gets decided - not before.
For anything automated at business scale, yes. The API is what allows verified sending, approved templates and a shared inbox. Automating a personal or WhatsApp Business app account through unofficial tooling risks the number being banned, which is not a risk worth taking with your primary enquiry channel.
Yes, and you should. The automation handles the repetitive portion and steps aside the moment a human joins the thread. Staff keep full ability to take over any conversation at any point.
WhatsApp distinguishes between a user-initiated conversation window and business-initiated template messages, and marketing templates need prior approval and opt-in. We build inside those constraints rather than around them, because a banned number costs far more than a blocked campaign.
Yes. The agent can be configured for the languages your customers actually message in, including switching mid-conversation, which is common in Indian business chats.
Tell us how the process runs today. We will map what can be automated, what should stay manual, and what it would take to build.
