Loading
A voice agent that picks up when your team cannot, asks the questions a receptionist would ask, and writes the outcome straight into the systems you already use.
Connects with
Built around the tools you already run. Nothing here requires replacing your existing stack.
For most service businesses the phone is still the highest-intent channel - and the least reliably answered. Calls arrive while the team is with a customer, after hours, or during a rush. The caller does not leave a voicemail. They call the next business on the list.
What it looks like
Left is the workflow most teams run today. Right is the route the system takes instead.
Manual today
Automated route
Inbound call hits your existing number. The agent answers on a configured rule - after hours, after N rings, or on overflow when the team is engaged.
The agent greets the caller with your business context, answers questions from a knowledge base you control, and captures the reason for the call.
It asks your qualifying questions in your order - service needed, location, urgency, budget band - and records structured answers rather than a transcript blob.
The agent reads live availability from your calendar instead of guessing, and offers only slots that are genuinely open.
A qualified caller is booked directly. Anything outside the agent's remit is routed to a human with the context already gathered.
A CRM record is created or updated, the calendar event is written, and the assigned owner is notified with the call summary.
If the call did not reach an outcome, a follow-up sequence is triggered on your rules - SMS, WhatsApp or email.
Scope is chosen in discovery. Most engagements start with one or two of these rather than all of them.
Answers overflow and after-hours calls with your greeting, your service list and your qualifying questions.
Works a list of new or ageing leads, confirms interest, and hands warm conversations to your team.
Reads and writes real calendar availability so a confirmed booking means a confirmed slot.
Captures named fields your CRM can filter and report on, not just a recording nobody listens to.
Answers from a knowledge base you maintain - services, pricing bands, hours, locations, policies.
Defines exactly when a call must reach a person, and transfers with the context already collected.
Transcript, captured fields, outcome and recording stored against the CRM record for review.
Configurable for the languages your customers actually call in.
We connect what you already run rather than asking you to migrate.
You decide what the agent may do on its own. Booking and record-keeping are usually safe to automate; pricing commitments, clinical questions, refunds and escalations are normally routed to a person. The agent transfers with the context already gathered, so the handover is not a restart.
Stated as operational changes rather than percentages. We measure against your own baseline after launch.
Eight steps, start to finish. Discovery is where scope gets decided - not before.
No. The agent sits behind your existing number using a telephony provider such as Twilio. You keep the number your customers already have and choose the rule that decides when the agent answers - after hours, after a set number of rings, or when the team is already on a call.
That is your choice, and we recommend disclosure. A short opening line stating the caller is speaking to an automated assistant sets expectations, reduces confusion, and keeps you on the right side of disclosure norms in most jurisdictions.
You define the escalation rules. The agent can transfer to a person, take a callback request, or offer to send details over WhatsApp. In every case the conversation so far is written to the CRM, so whoever picks it up is not starting from nothing.
Yes. The agent reads live availability from Google Calendar, Outlook or Calendly and writes the confirmed event back. It offers only slots that are genuinely free, which is what prevents double bookings.
It depends on how many call paths you need and how clean the CRM and calendar integration is. A single inbound path with booking is a short engagement; multi-service routing with outbound campaigns and custom qualification logic takes longer. We scope it in discovery rather than quoting a number before seeing the workflow.
Tell us how the process runs today. We will map what can be automated, what should stay manual, and what it would take to build.
